Replacement, Refund, Return & Exchange Policy

Introduction

At Ingamart, our commitment is to provide you with the best online shopping experience and complete satisfaction. We believe you’ll be pleased with your purchase. However, if you need to return, replace, or exchange an item, please review our detailed guidelines below.

Our standard policy at Ingamart is to offer replacements only for products received in a damaged or defective condition, or if they are demonstrably not as described on the product page. Refunds and exchanges for different products are only available if explicitly stated on the specific product page

Replacement Policy

Definition of replacement: A replacement means that if you request a replacement of a defective or damaged product within the 1-day window, you will receive a brand-new unit identical to your original purchase. This is subject to approval after we receive and inspect the returned product to ensure it meets our eligibility criteria.

To ensure you receive a working, high-quality product, our primary resolution for items that are damaged, defective, or not as described is to provide a replacement with an identical item. This policy section details the process and eligibility for such replacements

• You will get the same product with the same model, color, size, and specifications.
• You cannot choose a different product in exchange—a replacement strictly means an identical item.
• The replacement is provided as a way to ensure you receive a working, high-quality product, without the option of a cash refund.
• Eligibility for Replacement:
  We offer replacements for items that are defective, damaged, or not as described.
• Replacement Process:
  
  • Contact our support team at Support@Ingamart.com to request a replacement.
  • Ensure the request is made within the eligible period (refer to the “Eligibility Criteria” section).
• Replacement Pickup & Delivery
• Pickup Location:
  
  • The replacement product will be picked up from the address where the original order was delivered.
  • In some cases, we may ask you to send the parcel back to our designated address.
• Inspection & Verification:
  
  • Once we receive the product at our address, our team will inspect and verify the condition of the returned product to ensure it meets our eligibility criteria for a replacement.
• Approval & Shipment:
  
  • If the product is approved, we will ship a brand-new, identical replacement product to your address.
• Non-Approval & Return:
  
  • If the returned product does not meet our replacement eligibility criteria, we will send the same product back to you.
  • In such cases, you will be responsible for a pickup and delivery charge of ₹200.
• Important: If the product page does not explicitly state that a refund or exchange option is available, then that product is eligible for replacement only.

Refund Policy

Please note that Ingamart standard resolution for damaged, defective, or products not as described is replacement only. Refunds are generally not offered unless explicitly stated as an option on the product page for a specific product

• No Refunds Offered:
  We currently do not offer refunds on any products.
• Product-Specific Exceptions:
  Refunds and Exchanges for different products are ONLY offered if explicitly and prominently stated as an option on the specific product page. If no such statement is present on the product page, then refunds and exchanges for different products are strictly not available. We currently do not offer refunds on any products unless a refund option is explicitly offered on the product page. Please check the product details before purchase.

Exchange Policy

• Definition of Exchange:
  
  • Exchange: An exchange, if offered on a specific product page, would allow you to select a different product of equal or higher value in place of the defective or damaged one you purchased.
• Our Current Policy: At this time, our policy only offers a replacement. This means you will receive an identical product to replace the defective or damaged one, and you cannot choose a different product.
• Refunds and Exchanges for different products are ONLY offered if explicitly and prominently stated as an option on the specific product page. If no such statement is present on the product page, then refunds and exchanges for different products are strictly not available. At this time, our policy primarily offers a replacement. This means you will receive an identical product to replace the defective or damaged one, and you cannot choose a different product unless an exchange option is explicitly offered on the product page.
• Important Note:
  
  • If the product page mentions an option for an exchange, then you may be able to exchange the product.
  • If there is no mention of an exchange on the product page, it means that only a replacement is available.
• How to Request an Exchange:
  
  • Email us at Support@Ingamart.com to initiate an exchange for the same item.
  • Requests must comply with the eligibility criteria outlined below.

Eligibility Criteria for Refund/Replacement/Exchange

• Time Frame:
  Requests must be initiated within 1 days of delivery or within the period mentioned on the product page.
  
  • Note: Refunds and Exchanges for different products are ONLY offered if explicitly and prominently stated as an option on the specific product page. If no such statement is present on the product page, then refunds and exchanges for different products are strictly not available. If the product page does not specify any details regarding refunds or replacement options, then the product is eligible for replacement only.
• Product Condition:
  The item must be unused, undamaged, and in its original packaging, including all accessories.
• Documentation:
  Proof of purchase and relevant images or evidence of the defect or damage must accompany your request.
• General Returns: Qualify to return the items as per below conditions:
  1. Video recording should be taken within 24 hours of product received to you and while opening the courier box, you should cover all details in the video including 360 degrees view,Name and AWB number label and others.
• While returning the product, all product items should be inside the package with original conditions which you received the product from us. Any damage or missing items in return package, then that product will not qualify for return or replacement.ɴᴏᴛᴇ :- ɴᴏ ɢᴜᴀʀᴀɴᴛʏ ɴᴏ ᴡᴀʀʀᴀɴᴛʏ,ᴄʜᴇᴄᴋ ᴡᴀʀʀᴇɴᴛʏ ᴏɴʟʏ.

Non-Eligible Situations

The following conditions render a product non-refundable, non-replaceable, non-returnable, and non-exchangeable:

• Physical Damage:
  
  • Damage caused by drops, falls, or impacts.
  • Water damage, including but not limited to:
    
    • Being dropped in water.
    • Exposure to rain, fog, mist, or accidental liquid spills.
  • Other types of man-made damage.
• Unauthorized Alterations:
  
  • Any third-party repairs or modifications that have not been authorized by Ingamart.
• Incomplete Returns:
  
  • Returns missing packages, accessories, or documentation that were originally included.
• Aesthetic or Packaging Damage:
  
  • Scratches or damages to the product’s appearance or packaging.
• Product-Specific Conditions:
  
  • If the product page indicates that the product is eligible for replacement only, refunds or returns are not permitted.
• Delivery Issues:
  
  • Delay in receiving the order is not considered a valid reason for return, replacement, or exchange.
• Change of Mind: Returns or exchanges are not accepted for products that are not defective or damaged and are simply unwanted or no longer needed by the customer.

Final Notes

• How to Contact Us:
  For any queries or to initiate a claim for replacement or exchange, please email us at Support@Ingamart.com.
• Policy Updates:
  We reserve the right to update or modify this policy at any time without prior notice. Customers are advised to review this policy periodically.
• Resolution Process:
  All claims will be subject to verification and approval by our support team. We reserve the right to reject claims that do not meet the criteria outlined above.